Refund Policy

1. Overview

Weconnext strives to provide exceptional value with our WhatsApp CRM and automation platform. We want you to be completely satisfied with our platform services. This policy details how cancellations and refund requests are handled.

2. 7-Day Money-Back Guarantee

If you are a new customer subscribing to a paid Weconnext plan for the first time and are not completely satisfied with our platform, you are eligible for a full refund within 7 days of your initial subscription purchase date.

3. Subscription Cancellation

• You can cancel your subscription at any time directly through your account dashboard or by contacting support.
• When you cancel, your subscription will remain active until the end of your current paid billing period.
• Cancellation prevents future automatic renewal charges; standard recurring billing cycles after the 7-day initial guarantee window are non-refundable.

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• WhatsApp Meta Conversation Charges: Direct utility or conversation fees paid to Meta/WhatsApp or recharged into usage balances.
• Custom API Setup / Integration Fees: One-off custom development or onboarding configuration services already delivered.
• Accounts Suspended for Policy Violations: Accounts terminated due to violation of our Terms of Service or Meta’s Anti-Spam policies.

5. How to Request a Refund

To request a refund within the eligible 7-day guarantee window, please send an email to support@weconnext.in with:

• Your registered account email address.
• Transaction ID / Invoice reference.
• Brief reason for the refund request (to help us improve our service).

Approved refunds are processed back to your original payment method within 5 to 7 business days.